T-Cellular blamed a bum fiber-optic circuit for Monday’s massive network outage that rankled customers and prompted a federal investigation.
Neville Ray, the wireless carrier’s president of technological know-how, issued a statement Tuesday explaining the bring about of the failure that crippled specified voice calls and text messages for about 13 hrs.
T-Cellular engineers traced the outage to a “fiber circuit failure” joined to a 3rd-party company in the Southeast, Ray explained. The backup system for the circuit also unsuccessful, leading to a surge in traffic that distribute from the Southeast and overcome community supporting the influenced voice calls, he explained.
“I want to individually apologize for any inconvenience that we developed yesterday and thank you for your patience as we labored by way of the problem towards resolution,” Ray stated in the statement.
Ray did not title the service provider responsible for the circuit that unsuccessful, but he claimed T-Mobile is doing the job to incorporate “permanent added safeguards” to reduce upcoming outages like Monday’s. The business is also hoping to figure out what brought on the original overload failure, he additional.
Ray’s statement came right after Federal Communications Commission chairman Ajit Pai explained his company would investigate the outage amid disappointment from T-Cellular customers, some of whom took to Twitter to desire reductions or credits to make up for the interruption.
T-Mobile in April completed its $26 billion merger with Dash, which a federal court accredited regardless of concerns that it would damage competition and increase price ranges for consumers. Consumers on Sprint’s network had been not influenced by Monday’s outage, through which data connections continued to operate, Ray explained.