The National Australia Bank’s digital banking systems, including its mobile app, are back online after suffering a series of interruptions in the middle of the day today.
In a video posted on Twitter, Rachel Slade, the bank’s personal banking executive, apologized for the inconvenience caused by the service interruption.
“We are really sorry for the inconvenience this has caused you,” said Ms. Slade. “Our teams are working their utmost to fix things as quickly as possible.”
Earlier today, some customers hung out for hours as bank apps and online banking systems crashed just before lunchtime.
In a short message posted on social media, NAB said it was experiencing login errors with the NAB mobile banking app and desktop internet banking.
An hour later, the bank said it was able to get and operate ATMs, NAB cards, and Apple Pay.
NAB trading terminals and NAB Trade – the bank’s stock trading facility – are still unavailable.
“We are really sorry for the effect this is having,” NAB wrote on Twitter.
“We know that’s not the way anyone wants to start on Monday and we’re working to fix it as soon as possible.”
The bank reported that some customers were able to access internet banking services intermittently.
The collapse in services caused many customers to feel stuck.
Online customer complained: “I need to transfer funds because the payments are coming from one of my accounts.”
“It is better not to get a delay fee for this issue.”
Another stated that they were employers doing business with NAB, and “people were screaming for their salaries.”