UK shoppers may have lost nearly £ 100 million in unused coupons during the coronavirus lockdown, which consumer group? Saucepan.
A survey of 2,000 adults suggested that a quarter of people owned a voucher that expired during lockdown.
Many retailers contacted customers and offered to extend them – but a third of those with an expired coupon never got an extension and lost money.
Which? Urging people who could not use their coupons to contact the store.
He also warned of the risks of buying new coupons because some well-known retailers have recently collapsed – and added that more coronavirus restrictions could make it difficult to spend.
Non-essential stores and businesses closed in March for several months, as part of government lockdown restrictions to deal with the pandemic.
Many stores have automatically extended the time customers can spend their coupons – in addition to extending return periods.
Shops eventually reopened throughout June (first in Northern Ireland, followed by England and Wales and then Scotland) with some long lines outside stores.
Contact the company
In your poll in August, which one? It found that nearly half of the people who had an expired coupon were automatically extended.
One in seven – or 15% – of people with a coupon had to request an extension, with one customer telling which one? One of the companies told them “bad luck, basically.”
But 36% – which could equate to 3.1 million people, according to Which? – They did not receive an extension to their shopping vouchers.
Which? He says unspent coupons were worth an average of £ 31.70, which means that around £ 98 million has likely been lost across the entire UK.
The consumer group has advised anyone with a receipt that has expired during the lockdown to contact the retailer.
“If you have a coupon that you just can’t use, it’s worth contacting the company,” said consumer rights expert Adam French.
“Anyone considering purchasing a voucher should be aware of the risks, as some well-known retailers have collapsed in recent months, and additional coronavirus restrictions may make vouchers and gift cards difficult to spend.”