Tata Consultancy Services (TCS) (BSE: 532540, NSE: TCS) has expanded its long-term partnership with life insurance and annuities provider Athora Netherlands to support the company in its transition to an IT business model that enhances customer experience, operational and business agility. . Flexibility will improve.
This partnership with TCS will contribute to the Athora Holland Ambition 2025 programme, which aims to transform it into a leading, specialist pensions and life insurance company. As part of this multi-year partnership, TCS will manage the entire business and IT operations for policy administration, claims processing and customer service for Athora’s closed-book portfolio of Real-branded life insurance policies.
TCS will help create a hybrid cloud architecture built on TCS Enterprise Cloud and powered by the TCS Alpha platform. TCS Enterprise Cloud provides flexible engagement models while improving operational efficiency. The flexible and scalable cloud allows Athora Netherlands to meet changing business needs and improve customer satisfaction.
With its Machine First™ (MFDM™) delivery model and DevSecOps capabilities, TCS will provide automation and agility to Athora’s business and IT operations. This next-generation IT business model will increase business agility, improve operational agility, and enhance the end-user experience, enabling Athora to deliver business results.
As part of the expanded partnership, TCS will take over several employees in the life insurance arm of Athora Netherlands and establish a nearby delivery center at the Athora office in Alkmaar where they will work from. Employees will continue to be responsible for the day-to-day management of the Life Service business to ensure service continues to run smoothly for Athora customers.
“This strategic partnership is an important step for our Life Services business. TCS’ extensive insurance operations and IT expertise will help us ensure business continuity as we phase out our closed book portfolio. Additionally, it will further improve our customer service and cost structure,” he said. : “Flexible. I would like to thank all the employees involved for their dedication and wish them well as they continue to serve our valued customers after moving to TCS.” Bart Remy, Chief Technology and Operations Officer at Athora Netherlands.
“TCS combines contextual knowledge, domain expertise and technology to help global insurers transform into modern digital enterprises,” he said. Hemakiran Gupta, Head of Banking, Insurance and Financial Services, Europe, TCS. “We are excited to strengthen our partnership with Athora Netherlands. Our deep domain knowledge, knowledge of the applications and operational side of insurance, combined with TCS Enterprise Cloud’s state-of-the-art hybrid cloud technology, will enable Athora to deliver an unparalleled customer experience and enhance their resilience.”
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