MSI has confirmed that MAG Coreliquid 240R and 360R Series liquid coolants can become clogged with sediment, significantly impairing cooling performance. Affected customers can initiate the exchange through MSI support.
debris blockage channels
After reports from customers about poor cooling performance with all-in-one water coolers for the MAG Coreliquid 240R and MAG Coreliquid 360R series (tested), MSI has found the reason after its own examination: There is a possibility that “Deposit forms that can lead to blockageMSI explains and claims that only a small portion of CPU coolers are affected. Since processors are equipped with overheating protection, there is no risk of damage.
CPU temperature over 60°C even while idle
Coreliquid 240R (V2) or Coreliquid 360R (V2) owners should first check if they are affected by the problem by checking the CPU temperature. If this is already above 60°C when not in use, despite proper installation including thermal paste, the ducts may be blocked by sediment. The temperature can usually already be read in the BIOS, as MSI demonstrates in the following screenshot.
Exchange via serial number
In this case, affected parties can request the exchange directly from a landing page by sending the product serial number (found on the barcode label) to MSI. An appropriate alternative proposal should then be submitted.
“We offer uncomplicated delivery and returns for Germany, Austria and Switzerland. Please feel free to submit a web ticket through MSI Support if you have any questionsMSI explains. The problem apparently is not regionally limited, as MSI also refers to it in North America.
MSI says it wants to work with its suppliers to investigate all potentially affected models.
