It’s the biggest mobile game released this year – and it threatens to be a disaster. In the Google and Apple app stores, players are complaining about “Diablo Immortal” problems. BILD explains what problems occur and who is affected.
All kinds of graphics difficulties
Many fans complain about incorrect representation. One user on the Google Playstore wrote: “Unfortunately it cannot play on Samsung Note 10+ due to serious graphic errors,” another complains: “Game hangs right when you start it and the message *fix client* is at the bottom left, but nothing happens.”
The problem mainly affects Samsung devices with Exynos chipset (including Galaxy A12, A13, A51 S10, Note 10). In fact, the game does not seem to work here or is only displayed with serious graphic errors.
The situation is similar with some models of Xiaomi mobiles. Here, too, users complain of problems.
There are also many complaints in the Apple App Store. Here is the sound that causes difficulties for users. There are now instructions online on how the game can play music and sound effects (basically: close other apps in the background, turn off Do Not Disturb and possibly use a Bluetooth headset).
Owners of older iPhones also complain that “Diablo Immortal” does not work – although developer Blizzard does allow downloading the app.
It doesn’t matter if it’s an iPhone or Android – there is one problem that unites all smartphones: the “high quality” mode with the improved graphics quality promised by Blizzard is not supported on mobile phones at all.
Not all affected
Regardless of the problems, the app has so far been rated very well by many users. “Immortal” has 4.7 stars out of more than 144,000 reviews on Google and 3.9 stars out of nearly 650 reviews on Apple.
For everyone else, Blizzard’s launch announcement now appears in a different light. It says, “On June 2, hell is everywhere.”
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