There are increasing reports from iPhone 15 Pro (Max) buyers about unusual display residue on the OLED displays of new Apple smartphones. It is unclear whether this was a permanent burn or a temporary residue. Those affected should contact Apple Support.
The individual Pro models of the iPhone 15 series are likely to be an issue in the first place. And based on impressions from social media, base models without a ProMotion display don’t appear to be affected. The actual number of users affected is unknown, but reports are increasing, especially on Reddit.
Burned codes and keyboards
In the following series of photos you can see different versions of the remains of the display. They range from clearly “built-in” app icons to the keyboard, dynamic island, and entire UI elements. As is usual with combustion, these are primarily solid elements that are exposed over a longer period of time.
Incidents also make it to the Apple forums
The user spoke directly on the official Apple forum. Here the dynamic island and parts of the on-screen keyboard are immortalized. Some users then agreed with the creator’s sentiments and spoke about burnt-out elements in the screen.
I’m having the exact same problem as mine. Spotify’s rewind, play and forward buttons are permanently copied onto my screen. Got the phone released day. Really upset.
Umzi, October 13
The Apple Store is already being replaced
Apple has yet to comment on the topic, but some of those affected are already describing their experiences with Apple Support: User on the forum MacRumors Burned app icons have been reported and then submitted to the Apple Store. An employee then promised a replacement device – but availability of replacement devices was limited. The employee is also said to have stated that this is likely a hardware issue.
The always-on display may not be responsible
It is also noticeable that residue appears during normal use of the iPhone. Burnt-out apps, widgets, and keyboards do not indicate that the always-on display in Pro models is the cause of the error, with the majority of users complaining of burned-out UI elements that the always-on display does not display.
If the issue persists, affected users are advised to contact the manufacturer directly via the Apple Support app.
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