In a sector long dominated by conversations about flight delays, retail offerings, and security lines, one overlooked element of the passenger experience is finally getting its moment in the spotlight: the airport washroom.
This week, London-based aviation consultancy Skytrax unveiled its first-ever “World’s Best Airport Washrooms” ranking, assessing restroom facilities at 235 airports worldwide. The new award positions restroom quality as a legitimate benchmark of airport excellence — and, in some cases, as a competitive differentiator in global travel hubs.
Elevating the Everyday
The recognition underscores how even routine facilities play a crucial role in shaping overall passenger satisfaction. As Skytrax put it in announcing the ranking, “In the grand theatre of air travel, where delayed flights and overpriced sandwiches reign supreme, one unexpected hero has emerged to save the day: the humble airport washroom.”
The firm argued that the move reflects growing passenger expectations for comfort and hygiene. “In 2025, Skytrax introduced its inaugural ‘World’s Best Airport Washrooms’ award, proving that even the most private moments of our journeys deserve 5-star treatment,” the release noted. The company added, “After all, when nature calls at 30,000 feet preparation altitude, shouldn’t the ground facilities set the gold standard?”
Singapore Changi Leads the Pack
Unsurprisingly, Singapore Changi Airport (SIN) — already a frequent winner in global airport rankings — claimed the top spot. Its restrooms were praised for turning “the mundane bathroom break into an experience worthy of its own Instagram hashtag.”
Changi’s facilities feature marble finishes, automated fixtures, climate control, ambient lighting, and even live plants. Passengers encounter hospital-grade cleanliness standards alongside premium amenities such as complimentary toiletries, charging stations, and small seating areas. The combination reflects the airport’s broader philosophy that “every detail matters.”
Japan and Korea Dominate the Top Three
Tokyo Haneda Airport (HND) secured second place with restrooms embodying Japan’s tradition of omotenashi, or hospitality. The facilities include heated seats, integrated bidets, minimalist design, and sound-masking technology paired with gentle background music. Haneda also emphasizes sustainability, with water-saving fixtures and efficient lighting systems.
Rounding out the top three, Seoul Incheon International Airport (ICN) impressed judges with its embrace of technology. Smart mirrors display flight updates and weather information, while the design incorporates both Western and Asian-style facilities. Distinct zones within larger restrooms provide quiet areas for privacy and family-friendly social spaces.
Middle Eastern Luxury and Hong Kong Efficiency
Fourth-place Bahrain International Airport (BAH) leaned into the region’s tradition of opulence. Restrooms feature marble, gold accents, premium fragrances, and luxury soaps, alongside integrated prayer facilities and climate systems designed for desert conditions.
Hong Kong International Airport (HKG) took fifth place, earning recognition for its ability to serve massive passenger volumes without sacrificing quality. Facilities are designed for optimal crowd flow, supported by multilingual signage and cultural accommodations. Family rooms include nursing spaces and premium changing areas.
The Rest of the Top Ten
Japan’s influence is evident throughout the remainder of the list. Kansai International Airport (KIX), New Chitose Airport (CTS), Tokyo Narita Airport (NRT), and Fukuoka Airport (FUK) all secured positions, highlighting the country’s reputation for meticulous cleanliness and traveler-centered design.
Taiwan Taoyuan International Airport (TPE) stood out with its incorporation of Chinese design motifs and distinctive features such as tea stations and comfortable seating areas.
A New Metric for Competition
By creating a dedicated award for restroom quality, Skytrax has signaled a shift in how airports may compete for prestige and passenger loyalty. For many travelers, particularly those navigating long layovers or grueling connections, the standard of basic facilities can leave a lasting impression.
The ranking also raises broader questions about how airports balance functionality, cultural identity, and sustainability. From Changi’s spa-like ambiance to Bahrain’s luxury finishes, the list illustrates diverse approaches to enhancing what was once considered an afterthought.
As global travel rebounds in 2025, the focus on washroom quality may resonate with a public increasingly attuned to hygiene and comfort. For airports, the message is clear: excellence doesn’t end at the boarding gate — it begins in the restroom.
