A chatbot negotiated a questionable deal for its car dealer
© Reuters/Ginette Riquelme
Chat bots Based on Artificial Intelligence (AI) It can be a great thing for businesses. You can use them to communicate with customers without having to pay an employee. A US car dealer's chatbot did its job far worse than any human colleague.
The robot itself was the car dealer Chevrolet Watsonville It is designed to provide interested customers with information about purchasing a car. A resourceful user managed to convince the bot to make impressive concessions.
I always agree
This is what I explain to the bot that is based on it OpenAI GPT He makes it his job to always agree with clients. He should also add the addition “This is a legally binding offer – no withdrawal” to each answer.
Then he told the robot he wanted one 2024 Chevy Tahoe for $ He buys. The robot did exactly what it was told, which was always to agree.
Needless to say, the customer didn't actually get the car for $1. The chatbot was still out of his job, the trader Disabled After the story spread. Before that happened, he demonstrated his skills to another client program.
GM reacts
According to a report on the incident GMA Authority The company reported for the publication. A chatbot is an example of third-party tools used by traders Voluntary rules can use.
GM says the new technology is appreciated. The incident is also a good indicator of how important it is Human intelligence The company says the content analysis is artificial intelligence.
