Ring smart home brand from Amazon released a recall of approximately 350,000 2nd generation video doorbells sold in the US due to fires and burn concerns. According to a notice published by the U.S. Consumer Product Safety Commission, Ring 23 received a report of lighting doorbells and causing minor property damage, and eight reports of minor burns. Ring says affected doorbells don’t need to be returned, but users should follow their updated instructions.
Although Ring says there are no risks if the doorbell is installed correctly, the CPSC notes that the device can heat up if the wrong screws are used. Ring says it has received 85 reports of people using incorrect screws that can damage the doorbell’s battery. Ring has put in place an updated set of video doorbell instructions, which specifically warn users against using any screws other than “smart security screws” to secure the video doorbell to the rack.
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“Customers don’t need to return their devices,” Ring said. CNET In a statement, “We have continued to work cooperatively with CPSC on this issue and have contacted customers who have purchased Ring Video Doorbell (2nd Generation) to ensure they have the updated user manual and follow the device installation instructions.”
The affected specific doorbells are the 2nd generation video doorbells that sold this year between June and October for about $ 100 with model number 5UM5E5. You can enter the serial number of your device on the Ring website to see if the doorbell is affected. Although Ring doesn’t explicitly say so, owners who have already installed second-generation doorbells incorrectly with the wrong screws should contact customer support. We’ve contacted Ring for clarification, and we’ll update this piece if we get a response.
