Sony apologizes for the pre-order mess on PS5, promises more stocks over the “next few days”

Sony apologized that pre-orders for the PS5 were a mess. “Let’s be honest: PS5 pre-orders could have been a lot smoother,” Sony says from the official PlayStation Twitter account. “We really apologize for that.” Pre-orders for the new PS5 console began on Wednesday, the day before Sony announced that retailers will take orders. This led to a stampede as Walmart and others started randomly opening their PS5 slots. Some pre-orders even disappeared after about a minute.

Sony now says it will release more PS5 consoles for pre-order “over the next few days”, promising that retailers will share more details. It is unclear if these pre-orders will be delivered on launch day, and Sony is preparing “more PS5s to be available until the end of the year”.

Amazon also started warning customers yesterday that some pre-orders for the PS5 could arrive after launch day, most likely because the retailer doesn’t know exactly how many units they will receive.

The chaotic pre-order situation kicked off just weeks after Sony began recording by inviting only PS5 pre-orders that seemed to avoid the chaotic situation we experienced this week. Eric Limbel, Head of Global Marketing at PlayStation, had also previously promised, “It’s safe to say, we’ll let you know when for pre-orders. It won’t happen with a minute’s notice.” Sony tweeted on Wednesday that pre-orders were starting Thursday, and two hours later Walmart launched pre-orders on the PS5.

We’ll share PS5 pre-order details as soon as we get them from retailers, but if you are interested in ordering Sony’s next generation console, we’ve compiled links to PS5 at all US retailers here.